An Administrator is a user who does not use Sidekick to conduct or participate in a Review but only interacts with GENESYS and Sidekick to ensure other users operate smoothly and efficiently in it. An Administrator may perform the following actions in Sidekick
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Set GENESYS server location
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Purge event records to reset notifications
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Terminate an active session
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Enter organization information
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Deputized actions on behalf of Review Owners or Leads
To be an Administrator, the user will require Administrator’s privileges as specified in GENESYS Users and Groups.